Technical Support Plan

Having a dedicated team for support can make all the difference when you’re experiencing issues with your software.

What is Included:

Gemini Logic’s Technical Support Plan offers an essential service designed to assist with all software-related support questions. Membership support is available for all version of Spire Systems and Sage 300 on an annual term. As a member, you will receive preferred access to customer support to assist you in areas of functionality, troubleshooting, connectivity, training, maintenance and more.

How it Works:

A support ticket can be created using the following methods:

Once a ticket is received, our support team will review and determine what action is required. If the issue needs to be escalated to a Subject Matter Expert, a ticket will be issued with an associated fixed price quote.

What you need to Know:

  • Points of Contact - Based on your membership you will be provided with more flexible access to support.

  • Response Time - The guaranteed maximum queue between the time you contact our Support desk and the start of your assessment by a Support Technician.

  • Weekend Support Access - Gemini Logic has support representatives available from 9:00am to 4:00pm on weekends and holidays to provide full support. This service must be scheduled in advance to ensure availability. On plan Members receive a preferred price.

  • Fixed Price Services - We are dedicated to providing simple, predictable and cost-effective technical services to our customers for their management business systems. We will continue to identify common issues and make the available to from our Knowledge Base at a guaranteed fixed price.

  • Product Updates & Payroll - When Spire or Sage 300 Payroll updates are released for your version, Gemini Logic will complete the updates at a predetermined schedule.

  • Year-End Preparation - Gemini Logic will review the steps required for year-end with your Spire or Sage 300 ERP via a conference call or webinar.